Return, Exchanges & Gift Policy

 
Returns, Exchanges & Gift Policy 
 
Clip On Earrings Chic aims to ensure customer satisfaction. If you are not completely satisfied with your order we accept items for exchange, refund or merchandise credit.

By purchasing from Clip On Earrings Chic you agree to adhere to this 'Returns Policy' agreement and submission of any or all of the terms outline within in settling a dispute. This does not affect your statutory rights.    


To be eligible for a return:
  1. The item must be not on promotion/sale.
  2. It must be unused and in the same condition that you received it.
  3. It must also be in the original packaging.
  4. Any items returned must be received by Clip On Earrings Chic within 30 days of purchase to be eligible for refund, exchange or merchandise credit.
  5. Items returned within 14 days we accept for refund or merchandise credit. If returned between 15-30 days an exchange or merchandise credit will be granted.
  6. All refunds will be issued to the original form of payment
  7. For all returns queries please contact Alison at alison.c.o.e.chic@gmail.com
  8. Some exclusions may apply. 

Not Eligible for return:
  1. Any item not in its original condition, is damaged or missing parts for reasons not due to Clip On Earrings Chic error will not be eligible for refund.
  2. Any item that is returned more than 30 days after delivery is not eligible to return for refund. 
  3. All returns must be unaltered, unworn and in condition received.
  4. Please note used items will not be accepted for refund, merchandise credit or exchange unless defective. 
  5. Some exclusions may apply.
 

 Return Process:

  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  2. We will also notify you of the approval or rejection of your refund.
  3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  4. The amount refunded will be the billed amount for the purchased item(s) returned.
  5. Cost of initial shipping is not refunded even if a partial return on an order is made.
  6. When the item is defective or a mistake has been made on the part of Clip On Earrings Chic we will cover the shipping cost. 
  7. There is often some processing time before a refund is posted.
  8. Clip On Earrings Chic will review all items returned within the eligible period and refund or credit the amount where eligible to the customer.
  9. Some exclusions may apply.


Shipping Costs:
  1. You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
  2. Clip On Earrings Chic will refund the shipping for any items received that it is in error of dispatch. 
  3. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.
  4. We cannot guarantee that we will receive your returned item. 
  5. Clip On Earrings Chic are not responsible for any items which are lost in return transit. 
  6. To ensure receipt to the return address recorded mail is suggested with a tracking number. If any item is lost in return transit we unfortunately cannot refund or issue a merchandise credit.
  7. Some exclusions may apply.
 
Item Exchanges:
  1. We will replace any item if it is defective or damaged at no cost to you.
  2. You can exchange it for the same item or even a different item of the same value.
  3. Please send Alison an email at alison.c.o.e.chic@gmail.com
  4. Some exclusions may apply.
 
Sale items:
  1. Only regular priced items may be refunded.
  2. Sale items can not be refunded.
  3. This applies to purchases of items during any discount period or special  offers.
  4. In some cases, if eligible and returned unworn within the 30 day period a merchandise credit will be issued. 
  
Gifts:
  1. Don't forget to use YOUR billing address and THEIR shipping address. 
  2. If you make an error with you gift order, please contact Alison at alison.c.o.e.chic@gmail.com
  3. If you would like a gift certificate to send to someone special please contact Alison at alison.c.o.e.chic@gmail.com
     
    By purchasing from Clip On Earrings Chic you agree to adhere to this 'Returns Policy' agreement and submission of any or all of the terms outline within in settling a dispute. This does not affect your statutory rights.